Steps to follow

1. 1

   Step one

   Submit application and make payment

   Online

   Find out more

   Online

   The online application must be completed in accordance with the instructions in Step 1 below: Submit application and make payment online.

   In person

   The application must be duly signed and also, if applicable, the application extension data.

   

   This procedure can only be done in person if you are an individual requesting an appointment.

   Self-employed, professionals, companies, entities and other groups must process the procedure online. idCAT Mobile or a digital certificate will not be necessary.

   https://web.gencat.cat/ca/tramits/com-tramitar-en-linia/preguntes-mes-frequents/certificats-digitals/

   By Internet

   Online application form

   Start . Go to Online application form

   Instructions for filling in the form

   1. The system will validate the data and check those that are mandatory. If errors are detected in the data entered or mandatory data are missing, the system will warn you with an error message.
   2. It is necessary to fill in and attach the mandatory annex to the Application for authorisation of private escort services. This annex must be completed if the authorisation is being requested for 1 to 4 services. The number of services is calculated according to the number of protected persons (1 escort service = 1 protected person). In case you want to request more than 4 services, you must also fill in the annex "Extension data" of the application for authorisation of private escort services. A maximum of 20 services can be requested in a single online application.

   1. At the time of submitting the application online, a link to access the "Payments" section of the application folder will also be displayed. In this section you can make the payment online or you can download the payment letter. With this payment letter you can make the payment of the fee online through the CaixaBank website or in person, always by credit or debit card, at the "Servicaixa" ATMs network or at the Business Management Offices (OGE).

   The payment tab can also be accessed at any time after the request has been made:

   • If you have a digital certificate, enter the Private area and access the "Procedures" section. There you will be able to access the procedure in question and make the payment from the "Payments" section.
   • If you do not have a digital certificate, you must go to Status of my transactions and enter the procedure code (ID) of the acknowledgement of receipt and your NIF (tax ID number). Once inside, you must go to the "Payments" section and follow the instructions.

   Processing support

    

   

   If you are unable to complete the procedure due to a system failure, please try again later.

   • If the incident persists more than 24 hours, you can contact the Ministry of Home Affairs through the Generic request with electronic signature. To do so, in the section "On va adreçada" (To whom is it addressed) select "Departament d'Interior" (Ministry of Home Affairs), topic "Emergències i seguretat" (Security Emergency), subtopic "Seguretat privada" (Private security).
   • If, however, the incident is also affecting the Generic Request, you can send us the communication by means of a query, complaint or suggestion (CQS) to the contact mailbox of the Home Affairs website.
   • Alternatively, if the incident persists and you cannot wait to complete the procedure, you can use the generic request form that you will find on the website or the electronic office of your city council (or any other Public Administration). In this case, remember that the calculation of deadlines may vary and that you will have to wait a few days to be able to follow up the procedure from your Private Area.

   In person

   If the application is submitted to the Directorate General of Security Administration, at the Territorial Services of Games and Shows indicated in the section "Processing points", or at any of the places authorised by Article 16.4 of Law 39 /2015, 1 October, of the common administrative procedure of public administrations, or at any post office:

   • In the days following the submission of the application, you will receive, through the communication channel you indicated in the application form, a payment letter to pay the fee electronically through the CaixaBank website or, in person, at the "Servicaixa" ATM network, by credit or debit card.
   • Until the unit responsible for processing your application has proof of payment of the corresponding fee, it will not begin processing your file. If you do not pay the fee within the established period, you will be considered to have withdrawn.

   If the application is submitted at any of the Business Management Offices (OGE - Oficines de Gestió Empresarial) indicated in the "Processing points" section, the same office will give you a payment letter to pay the fee, which you can do directly at the same office by credit or debit card or at any CaixaBank branch.

   The application can be submitted and the fee paid at any of the business management offices (OGE) listed above.

   It can be submitted in any of the places and by the means authorised by article 16.4 of Law 39/2015, of 1 October, on the common administrative procedure of public administrations.

   If you choose to submit the application at a post office, it must be in an open envelope so that the application can be dated and stamped by the post office official before being certified.

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2. 2

   Step two

   Pagueu la taxa

   Podeu pagar la taxa:

   Find out more

   Podeu pagar la taxa:

   • En línia: amb targeta bancària o Bizum, a través de l’Àrea privada o l’Estat de les teves gestions de la plataforma tramits.gencat.cat.
   • Mitjançant la carta de pagament: a través d’un caixer de CaixaBank o des de la web Pagament d’impostos i matrícules de CaixaBank.

   Important:

   • No iniciarem la tramitació de l’expedient fins que no tinguem constància del pagament de la taxa.
   • Si no feu el pagament en el termini establert, entendrem que desistiu del tràmit.

   Consulteu tota la informació sobre com pagar un tràmit.

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3. 3

   Step three

   Consulting the procedure status

   You can consult the procedure status:

   Find out more

   You can consult the procedure status:

   • In the Company Channel (with idCAT Mobile and/or digital certificate).
   • In the Status of my transactions (with the procedure identifier and ID number / Tax ID number).
   • By phone on 012 (with the procedure identifier and ID number / Tax ID number).
   • At any Citizen Information Office (OAC), if you are a private individual.

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4. 4

   Step four

   Receiving the Administration's response

   The Directorate General of Security Administration may require the interested party to expand or complete the information presented in the application.

   Find out more

   The Directorate General of Security Administration may require the interested party to expand or complete the information presented in the application.

   The Director General of Security Administration must resolve the procedure and authorise or deny the personal protection service.

   The resolution granting or denying the authorisation will be notified electronically to the person concerned and the security company.

   

   How will you receive the response?

   Self-employed, professionals, companies and other groups will receive an electronic notification. You can access your content through the e-NOTUM service.

   If you are a private individual, you may choose to receive the response to this request electronically through e-NOTUM or via postal delivery. Please note that electronic delivery is checked by default. If you wish to receive the response at your mailing address, you must uncheck this box on the form. 

   You can consult any questions to do with the electronic notifications. 

   If you cannot access the notification, please check the technical requirements first.

   If the incident persists, you can call 012 or use the contact form.

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