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What do you need to know?
Private individuals who have made a call to the 112 emergency telephone service may ask this service, after making their call, to send them a report that confirms the details of the conversation between the 112 emergency call operator and the private individual who notified the emergency.
This applies to all persons who have used the 112 emergency call service and who need to confirm their call and that they notified the public services.
A report may be requested at any time, from immediately after the call up to a period of two years afterwards.
Just attach your Identity Document (DNI) if the person making the request is not authorised for checking online data on the Administrative Integration and Collaboration Platform (PICA).
No fees are levied for this procedure.
The report confirms the details of the call made and indicates the following: the date and precise time of the call, the name of the caller, the municipality, phone number, the emergency services notified and the content of the conversation.
The report is not a literal transcription of the call. Copies of the calls are not distributed in digital format. The report does not include data concerning the services mobilised (ambulances, fire engines, police officers, etc.), since the 112 service does not have this type of information.
If the call concerned was not registered due to a technical failure, the 112 service will not be able to issue this report.
Steps to follow
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1
Step one
Requesting the report
This procedure may be conducted online or in person by physical presence.
This procedure may be conducted online or in person by physical presence.
This procedure may be conducted by Internet using a digital certificate or with idCAT Mobile.
By Internet
Applications made online
Start . Go to Applications made onlineWith a digital signature
- With a digital certificate: Consult the valid certificates for this procedure.
- With idCAT Mobile: Electronic identification and signature mechanism based on the sending of single-use passwords to a mobile phone. Find out how to register for idCAT Mobile.
Instructions for completing the form
- The system will validate the data and will check all the obligatory details. If any errors are detected in the data sent or if any obligatory details are missing, the system will notify you through the relevant error message.
- Once the procedure and the data have been validated, the system will generate a receipt (which contains, among other data, the registration number and the date and time of the application), which confirms that the document has been registered correctly.
- From the same form you will need to download, complete and attach the obligatory appendix required for a request for a 112 Emergency Telephone Call Report. Before presenting your request, you are recommended to complete the obligatory appendix so as to be able to attach it to the electronic application.
If you are unable to complete the procedure due to an issue with the system, please try again later.
- If the issue is not resolved within 24 hours, please contact the Ministry of Home Affairs via the General request without electronic signature. To do this, in the section “Department to which the request is submitted” select the “Ministry of Home Affairs”, topic "Emergencies and safety".
- If the technical issue is also affecting the Generic Request form, you can send us the notification through a complaint, query or suggestion (CQS) to the Home Affairs contact mailbox.
- Alternatively, if the incident persists or you cannot wait to complete the procedure, you can use the generic contact form which can be found in the electronic office area of your local authority website (or any other public Administration). In this instance, remember that the calculated deadlines may vary and you will have to wait a day before you can monitor the procedure from your Private area.
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2
Step two
Consultar l'estat del tràmit
Pots consultar l'estat del tràmit:
Pots consultar l'estat del tràmit:
- A la teva Àrea privada (amb idCAT Mòbil o certificat digital).
- A l’Estat de les meves gestions (amb l’identificador del tràmit i el DNI/NIF).
- Al telèfon 012 (amb el codi identificador —ID— del tràmit i el DNI/NIF).
- A qualsevol oficina d’atenció ciutadana (OAC).
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3
Step three
Receive a reply from the Administration
Depending on the procedure that has been used, the applicant will receive, either online or by conventional post, the report on operations arising from a 112 call within a maximum time period of 15 [...]
Depending on the procedure that has been used, the applicant will receive, either online or by conventional post, the report on operations arising from a 112 call within a maximum time period of 15 working days starting from the day after the application.
