Contact
Online
In person
What do you need to know?
Any persons, who have suffered an injury or damage to their property or rights, on condition that this was the consequence of the normal or abnormal operations of the Public Fire Prevention and Control and Rescue Operations Service, have the right to receive compensation.
Exceptions are cases of force majeure or any damage against which the private individual has no legal right to recourse.
Only private individuals may follow this procedure in person.
Self-employed persons, professionals, businesses, entities and other collectives must complete the procedure online. Documentation provided through other channels will not be considered or computed for filing date purposes.
For physical persons and legal entities.
Within one year after the occurrence of the incident or action that leads to the application for compensation or after the harmful effect appears.
If the personal harm is physical or psychological, within one year after a treatment is found or the scope of the sequels is identified.
Additional obligatory documentation that must be presented with the application:
- Documentation confirming your ownership of the item or property, e.g., rental contract, deed of ownership, the registration document for a vehicle, etc.
- Invoice(s) or estimate(s) for the repairing of the damage caused
Optional additional documentation:
- Insurance policy for the damaged item or property
- Photographs showing the damage caused
No fees are levied for this procedure.
Steps to follow
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1
Step one
Apply
Only private individuals may follow this procedure in person.
Self-employed persons, professionals, businesses, entities and other collectives must complete the procedure online.
When you send the form you must identify yourself either with idCAT Mobile or with a digital certificate for a physical person, legal entity or associated person.
By Internet
Form for an application made in person (by physical presence) for compensation for damage
Start . Go to Form for an application made in person (by physical presence) for compensation for damageWith a digital signature, with a digital certificate or with idCAT Mòbil:
- With a digital certificate: Valid certificates for carrying out this procedure
- With idCAT Mobile: mechanism of identification and electronic signature based on sending single-use passwords to a mobile phone. Discover how to obtain one.
If you cannot complete the procedure due to a fault in the system, try to do it again later.
- If the problem with this procedure lasts for over 24 hours, you may write to the Ministry of Home Affairs using the General request with electronic signature. To do this, in the section “Department to which the request is submitted” select the “Ministry of Home Affairs”, topic "Emergencies and safety", sub-topic "Fire prevention".
- If, however, the incident also affects the general request, you may send us your correspondence via a search, complaint or suggestion (CQS) to the Ministry of Home Affairs contact mailbox.
- Alternatively, if the technical incident continues and you cannot wait any longer to carry out the procedure, you may use the General Purposes form that you will find on the website or electronic portal of your city council (or of any other Public Service). In this case, remember that the duration of the waiting period may vary and you will need to wait for several days to be able to monitor the procedure from your Private Area.
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2
Step two
Consult the status of the procedure
You can consult the status of the procedure:
You can consult the status of the procedure:
- Via the Business Channel (with idCAT Mobile and/or a digital certificate).
- At Status of my procedures (with the procedure identifier and the DNI/NIF).
- Or by calling 012 (with the procedure identifier and the DNI/NIF).
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3
Step three
Receive a reply from the Administration
The Body of the Department handling Fire Prevention and Control and Rescue Operations will take a decision that will conclude the procedure.
The Body of the Department handling Fire Prevention and Control and Rescue Operations will take a decision that will conclude the procedure.
The duration of the procedure must not exceed six (6) months, from the starting date up to the date of notification of the decision that concludes the procedure. If the procedure is processed in a simplified manner, it will be concluded within a period of 30 days, starting from the day after the day on which the authorisation of a simplified treatment is notified to the person concerned.
After the above-mentioned waiting periods have expired, and if no decision has been issued, it may be concluded that the application has been rejected by a process of administrative soap. In this case, you may make a discretionary appeal for a second decision at any time from the day following the date on which the supposed action occurred, by contacting the relevant body of the Ministry relating to Fire Prevention, Control and Rescue Operations of the Government of Catalonia, or by an Administrative Appeal to the relevant body of Administrative Justice.
How will you receive the reply?
Self-employed persons, professionals, businesses and other collectives will receive a digital notification. You can access the content through the e-NOTUM service.
If you are a private individual, you will receive a notification sent to the postal address indicated in the application form. You may also access the electronic notification system through the service e-NOTUM.
