Contact
Online
What do you need to know?
Certain establishments are legally obliged to have security measures in place to prevent and monitor potential risks. These establishments must apply for authorisation to open or transfer their business. They must also provide notification of any reforms they carry out (whether essential or non-essential), any change of ownership and the closure of their business.
This procedure can only be completed online. Documentation provided through other channels will not be considered or computed for filing date purposes.
- Banks, savings banks and other credit institutions
- Jewellers and silver/goldsmiths
- Lottery offices and parimutuel betting shops
- Service stations (petrol stations) and oil and fuel supply units
- Art galleries and antique shops
- Casinos, bingo halls (more than 150 players) and arcades (more than 75 machines)
- Night-duty pharmacies
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Establishments located in the Barcelona area should address their authorisation applications and notifications of reforms and closure to the Department of Security Administration at the Ministry of Home Affairs.
Establishments in other areas should address them to the territorial home affairs services. The contact information for your nearest territorial home affairs bureaux can be found at addresses and telephones.
Notification of the reform must be provided at least one day before it comes into operation.
No fees are levied for this procedure.
Steps to follow
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1
Step one
Sending prior notification of non-essential reforms
This procedure can only be carried out online with idCAT Mobile or a digital certificate or corresponding to an individual, legal entity and/or connected person.
By Internet
Prior notification of the intent to carry out non-essential reforms in an establishment obliged to have security measures in place: Non-essential reforms
Start . Go to Prior notification of the intent to carry out non-essential reforms in an establishment obliged to have security measures in place: Non-essential reforms- With idCAT Mobile: Electronic identification and signature mechanism based on the sending of single-use passwords to a mobile phone. Find out how to register for idCAT Mobile.
- With a digital certificate: Consult the valid certificates for this procedure.
If you are unable to complete the procedure due to an issue with the system, please try again later.
- If the issue is not resolved within 24 hours, please contact the Ministry of Home Affairs via the General request with electronic signature. To do this, in the section “Department to which the request is submitted” select the “Ministry of Home Affairs”, topic "Emergencies and safety", sub-topic "Private security".
- If the technical issue is also affecting the Generic Request form, you can send us the notification through a complaint, query or suggestion (CQS) to the Home Affairs contact mailbox.
- Alternatively, if the incident persists or you cannot wait to complete the procedure, you can use the generic contact form which can be found in the electronic office area of your local authority website (or any other public administration). In this instance, remember that the calculated deadlines may vary and you will have to wait a day before you can monitor the procedure from your Private area.
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2
Step two
Consult the status of the procedure
You can consult the status of the procedure:
You can consult the status of the procedure:
- Via the Business Channel (with idCAT Mobile and/or a digital certificate).
- At Status of my procedures (with the procedure identifier and the DNI/NIF).
- Or by calling 012 (with the procedure identifier and the DNI/NIF).
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3
Step three
Receive a reply from the Administration
When will you receive a reply from the Administration?
When will you receive a reply from the Administration?
The interested person or entity receives a receipt for the submission of the notification form at the moment they send it.
How will you receive the reply?
You will receive a digital notification. You can access the content through the e-NOTUM service.
What reply will you receive?
The Government of Catalonia will not issue any subsequent response, notwithstanding that the Ministry of Home Affairs may require the correction of deficiencies in security measures should they later be detected by an inspection.
