Reset or regenerate La Meva Salut password due to loss or expiration. ACCIÓ

22250 - 22250_-_Restablir-o-regenerar-contrasenya-de-La-Meva-Salut-per-perdua-o-caducitat Departament de Salut accio

WHO: Citizens

HOW: Online | By phone | In person

WHEN: At any time

Find out more

What do you need to know?

What is it?

You can regenerate your personal password to access La Meva Salut in the following cases:

If you already have a password and do not remember it.

If the password has expired.

If you did not create it when you received the email and PIN code by SMS.

Applicable regulation

Authority responsible

Who is it for?

Citizens

Persons aged 16 years and over who have an individual health card.

Deadlines

You can request this procedure at any time.
Your password has an expiration of one year. When the expiration date approaches, the system will show you notices and you will be notified in La Meva Salut to create a new password. If the period of one year has already passed when you enter La Meva Salut, it will ask you to change it.

Documentation

To make the face-to-face request in the CAP you will have to bring:

Your individual health card (TSI)
Your ID or accrediting document

If you make the request online, you will only need to enter your ID number or accrediting document to activate the password regeneration process.

Requirements

To reset or regenerate the password of La Meva Salut you must be in one of the following cases:

Have a password and do not remember it.
The password has expired.
It was not created when you received it by email and the PIN code by SMS.

Fees

There are no associated fees in this procedure

Altres Informacions

You can request it online, by calling 061 Salut Respon and in the Primary Care Centers (CAP) of Catalonia.

Remember that you can also access lamevasalut.gencat.cat through a digital certificate.

You can obtain more information on the website of the responsible body: Servei Català de la Salut (CatSalut) - La Meva Salut.

Steps to follow

1

Step one

Request
By Internet
Regeneració de contrasenya
Start . Go to Regeneració de contrasenya

lamevasalut.gencat.cat
Start . Go to lamevasalut.gencat.cat

app de La Meva Salut
Start . Go to app de La Meva Salut

You can make the request from the password regeneration page of La Meva Salut

1.- You will receive:

An email with a link that will allow you to access the screen where you need to create your password.

A mobile phone message with a PIN code that you will need to enter when you create the password.

2.- Access the password creation screen from the link included in the email and:

Create your password of at least 8 digits (it must contain at least one uppercase letter, one lowercase letter and one number).

Enter the PIN code you received on your phone.

Once you finish this process, you will have access with a password.

You have four days to create your password. If you do not do so within this period, when you want to create it, you can request a password regeneration. In that case, you will receive a new email and PIN code by SMS.

How to access when you have already created your password

Once you have registered:

1. Access from lamevasalut.gencat.cat or from the La Meva Salut app.
2. Enter your IST Personal Identification Code (PIC).
3. Enter your user code (your ID or accrediting document).
4. Enter your password.
In person
To request the registration to access with password, you must follow the following steps:

1.- Go to your CAP with the individual health card and your ID or identification document.

2.- You will receive:

An email with a link that will allow you to access the screen where you need to create your password.

A mobile phone message with a PIN code that you will need to enter when you create the password.

3.- Access the password creation screen from the link included in the email and:

Create your password of at least 8 digits (it must contain at least one uppercase letter, one lowercase letter and one number).

Enter the PIN code you received on your phone.

4.- Once you finish this process, you will have access with a password.

You have four days to create your password. If you do not do so within this period, when you want to create it, you can request a password regeneration. In that case, you will receive a new email and PIN code by SMS.

How to access when you have already created your password

Once you have registered:

1. Access from lamevasalut.gencat.cat or from the La Meva Salut app.
2. Enter your IST Personal Identification Code (PIC).
3. Enter your user code (your ID or accrediting document).
4. Enter your password.
By phone
Call 061 Salut Respon and ask to regenerate the password.

1.- You will receive:

An email with a link that will allow you to access the screen where you need to create your password.

A mobile phone message with a PIN code that you will need to enter when you create the password.

2- Access the password creation screen from the link included in the email and:

Create your password of at least 8 digits (it must contain at least one uppercase letter, one lowercase letter and one number).

Enter the PIN code you received on your phone.

Once you finish this process, you will have access with a password.

You have four days to create your password. If you do not do so within this period, when you want to create it, you can request a password regeneration. In that case, you will receive a new email and PIN code by SMS.

How to access when you have already created your password

Once you have registered:

1. Access from lamevasalut.gencat.cat or from the La Meva Salut app.
2. Enter your IST Personal Identification Code (PIC).
3. Enter your user code (your ID or accrediting document).
4. Enter your password.

Update date 02/03/2025

Request password regeneration

What do you need to know?

Steps to follow

Request

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