Steps to follow

1. 1

   Step one

   STEP 1. Apply

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   This procedure can only be carried out online. You will need to sign with a valid digital certificate.

   By Internet

   Application form

   Start . Go to Application form

   Step 1. Download, fill in and validate the form 

   • Download the form (see how to download pdf forms if necessary) and fill it in.  If you need help, please refer to the following video tutorials Procedures with a pdf form (download, fill in, validate and save)  and Procedures with a pdf form (send for processing).
   • Validate the form (it will only validate if you have filled in all the compulsory data and attached all compulsory documentation) and sign it with a digital certificate. This form requires identification and authentication using the digital signature of the owner or legal representative of the school.  
   • Save it on your computer. 

   Step 2. Send the form 

   • Return to the online procedure. 
   • Select the file that contains the completed, validated and signed form and click

   Step 3. Confirmation of the procedure carried out 

   • If the form has been sent successfully, an acknowledgement of receipt will appear on the screen. Make sure you save or print it, as this document contains both the entry record, which is the date on which the procedure was initiated and may be important for certain calculations and deadlines, and the procedure identifier, which will help you check the status of the procedure from the Private Area of Canal Empresa. 
   • If the application contains any errors, it will not send and a message specifying the error will appear.  

   

   If you are unable to complete the procedure due to an incident in the system, please try again later. 

   • If the incident persists for more than 24 hours, you can contact the Catalan Traffic Department using the generic request form with digital signature. To do this, select "Servei Català de Trànsit" in the "To which department is it addressed" section and add "Mobility and transport" to the topic and "Traffic" to the subtopic. 
   • If the incident persists and also affects the generic request form, you can send us the communication by means of a complaint, query or suggestion (CQS) to the Contact mailbox on the website of the Catalan Traffic Department (Servei Català de Trànsit).
   • Alternatively, if the problem persists and you cannot wait to complete the procedure, you can use the generic consultation form that you will find on the website or electronic office of your local council (or any other public administration). In this case, remember that the calculation of deadlines may vary and that you will have to wait a few days before you can monitor the procedure from the Private Area section / Private Area of Canal Empresa.

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2. 2

   Step two

   STEP 2. Pay

   Once the application and the documentation submitted have been reviewed, you will receive an electronic notification to pay the corresponding fee. If you do not make this payment within 15 calendar [...]

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   Once the application and the documentation submitted have been reviewed, you will receive an electronic notification to pay the corresponding fee. If you do not make this payment within 15 calendar days of receiving the notification, the application will be definitively archived and considered withdrawn without further processing.

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3. 3

   Step three

   STEP 3. Consult the status of the procedure

   You can monitor your transactions in the following ways: 

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   You can monitor your transactions in the following ways: 

   • From your Private Area of Canal Empresa (with idCAT Mòbil or a digital certificate). 
   • From Status of my transactions: enter the alphanumeric transaction identifier (ID) provided on the acknowledgement of receipt of the transaction and the identity number (DNI, NIE, passport, company NIF or foreign company document) that was entered on the application form. This identifier allows you to check the status of your transactions without a digital certificate. 
   • By calling 012 (with the procedure identifier and the DNI/NIF). 
   • By contacting the regional traffic department. 

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4. 4

   Step four

   STEP 4. Receive the Administration’s response

   When will I receive a reply? 

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   When will I receive a reply? 

   The administration has a maximum of three months from the application’s submission date to issue and notify a decision. If this period expires and no express resolution has been issued, the Administration's failure to respond shall be deemed a rejection of the application due to administrative silence. 

   How will I receive the reply? 

   You will receive an email informing you that you have a notification. You can access the content through e-NOTUM. 

   Can I file an appeal?  

   In the event of no response (administrative silence), you may submit an appeal to the director of the Catalan Traffic Department within three months of the deadline for resolution and notification mentioned in the section ‘When will I receive a reply?’

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