Contact
Online
What do you need to know?
Audioprosthesis establishments and the audiometric acoustics sections of pharmacies operating in Catalonia must obtain operating authorization from the Department of Health.
Audioprosthesis establishments are defined as those healthcare establishments where medical devices aimed at correcting hearing deficiencies are dispensed.
This procedure can only be done online. Any documentation you provide through another channel will not be considered and will not be valid for the purposes of the submission date.
Specific forms have been enabled for requests or communications for this procedure, which are mandatory to use. You can download them from this page, and it is important to always use the latest version. If you submit the request or communication using other forms, they will be considered not submitted.
Authority responsible
For individuals or legal entities who own hearing aid establishments or pharmacy offices with an audiometric acoustics section where these products are not custom-made.
You must submit the cessation communication just when you stop carrying out the activity.
- Have the operating authorization as a hearing aid establishment or audiometric acoustics section issued by the Department of Health.
There is no fee for this procedure.
Steps to follow
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1
Step one
Request
This procedure can only be done online.
When you send the form, you have to identify yourself with idCAT Mòbil or a digital certificate if you are the owner of the company, or with a digital certificate of representation if you are its legal representative.
By Internet
Request
Start . Go to RequestFill out the form online
- Fill out the form: No need to download it. Fill it out directly online.
- Attach the documentation: Click the “Attach” button and find the document on your computer.
- Submit the form: If mandatory data is missing or any data is incorrect, you will see an error message, and the fields you need to review will be highlighted. To submit the request, you will need a digital representation certificate if you act on behalf of a legal entity. In the case of individuals, you can use idCAT Mobile or a digital certificate.
If in doubt, you can consult the section Forms that can be filled in online from the Tràmits gencat website.
Confirm the procedure carried out
Registration receipt:
If the request has been sent correctly, the registration receipt will appear on the screen (you need Adobe Acrobat to open it).
Save or print this document, as it contains:- The entry registration with the start date of the procedure.
- The identifier code that will allow you to know the status of the procedure from the Private Area.
Errors in the request:
If the request contains any errors, the submission will not be made, and a message indicating the error will appear.
If you have technical problems, try again later or check if there is any service interruption in the notices section of alerts and service suspensions.
For any questions or technical issues, consult the support website for the procedure or call 012.
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2
Step two
Check the status of the procedure
You can do it at:
You can do it at:
- In the Private Area (with idCAT Mobile or digital certificate)
- In the Status of my procedures (with the procedure identifier code and your NIF/NIE).
- Phone 012 (with the procedure identifier code and your NIF/NIE).
Check more information on How to monitor and check the status of a procedure.
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3
Step three
Receive a response from the Administration
When will I receive a response?
When will I receive a response?
You will not receive a response. The process is considered complete with the submission of the communication to the Administration.
