Steps to follow

1. 1

   Step one

   Report discontinuation

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   This procedure may only be done by Internet. The documentation you provide by any other channel shall not be considered or counted for the purposes of the submission date.

   When you send the form, you have to identify yourself with a digital certificate or idCAT Mòbil if you are the owner of the company, or with the digital certificate of representation if you are its representative.

   By Internet

   Report discontinuation of operations of an optical practice

   Start . Go to Report discontinuation of operations of an optical practice

   How to do it

   Step 1. Download, fill in and validate the form

   • Download the form (if you have trouble downloading it, see how to download PDF forms) and fill it in.
   • Attach the statement by the chief technical officer (this document has to be signed electronically) and the documents required.
   • Validate it (the form is only validated if all the obligatory information has been filled out and all the obligatory documentation attached).
   • Save it to your computer.

   Step 2. Submit for processing

   • Go back to the online procedure. You can do this using the Online Processing link at the end of the form, before the Save
   • Select the file containing the completed and validated form and press the Submit button.
   • To send the file, you have to choose the type of certificate with which you are signing: digital certificate or the idCAT Mòbil system if you are the owner of the company, or a digital certificate of representation if you are its representative.

   Step 3. Confirmation of the processing carried out

   • If the application has been sent correctly, the system returns: the notification of correct sending and the acknowledgement of receipt as a PDF. It is important that you print the acknowledgement of receipt as this document contains the entry record, which is the date on which this procedure was begun and may be important in certain calculations and deadlines, and the procedure identifier (ID code), which you can use to access Status of my Procedures or the Private Area (‘My Folder’).
   • If the application contains an error, it will not be sent and a message will come up stating what the error is.

    

   Key points to bear in mind when making your application

   • Remember that you have to fill in all the fields marked in red. If you do not, you will get an error message when you validate your application and will not be able to send it until you sort out the problem.
   • If you click the Next button at the bottom of a page, the system will validate all the data entered on that page and tell you if there are any errors (field not filled in, incorrect formatting, etc.) so you can remedy it.
   • Pay special attention to the fact that there are dropdown lists in some fields.
   • To attach documents, click on the Attach button and browse your computer for the document and attach it. Remember that the size of the form plus the attached documents may not be greater than 5 Mb.
   • You cannot use the same form for different applications; once you have submitted an application, if you want to send another one, you will have to re-download the form template and fill it in again.
   • The procedure allows the signature of a legal entity and an individual. If you are a legal entity, you must submit the form using a certificate for the person listed on the form as a representative.
   • To access electronic notifications, see the following page in the Canal Empresa, which you may find useful.
   • You may watch the video tutorials on this procedure:  Processing with PDF form (download, fill in, validate and save)i  Processing with PDF form (submit for processing).

   

   In case of questions, check the security recommendations available on Tràmits Gencat or phone the telephone assistance services 012.

   Please remember that in order to do procedures remotely, you must have a valid digital certificate. In this sense, we recommend that you check the different certificates allowed as well as the other conditions for doing procedures online.

   If you have any processing problems, first check the recommendations in the Support to Processing section in Tràmits Gencat website.

   Secondly, once you have checked that you have all the means needed and have proceeded as instructed, you can check if there has been any service outage or incident in the Alerts and Service Outages on the Seu electrònica, which contains complete information on the type of incident and where it occurred; you can look for service incidents for the corresponding year (Incidents in 2019) and check the Start date and time field in descending order. If you cannot process it because of an incident in the system, please try again later.

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2. 2

   Step two

   Check the status of my procedure

   You can do this in:

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   You can do this in:

   • Private Area (‘My Folder’) (with idCAT Mòbil and/or digital certificate)
   • In Status of my Procedures (Tràmits Gencat) (with the procedure identifier and your DNI/NIF)
   • In Status of my Procedures (Canal Empresa)(with the procedure identifier and your DNI/NIF)
   • 012 helpline(with the procedure identifier and your DNI/NIF)

   For more information, see the Video tutorial “Check the status of My procedures”.

   What is the identification code (ID) of the application and where can I find it?

   It’s an alphanumerical code that you get with the confirmation of receipt once you have submitted the application, and it allows you to check the processing status and do certain procedures without the need to have a digital certificate.

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3. 3

   Step three

   Get a reply from the Administration

   What reply do I get?

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   What reply do I get?

   You only have to submit the report of discontinuation of operations using the standard form, correctly completed and signed by the owner or representative, to carry out the procedure.

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