Contact
Online
In person
What do you need to know?
It is the procedure for:
- Complain about the accessibility of websites and applications for mobile devices, both by the Administration of the Generalitat de Catalunya and its public sector.
- Request information on accessibility, such as content that is excluded from the scope of the standard.
You can make communications about accessibility requirements through the contact mailbox.
To everyone.
This procedure can be undertaken at any time.
You can submit five enclosed documents with a maximum size of 20 MB each.
There is no charge for this procedure.
The following content is exempt from compliance with accessibility requirements:
- Live multimedia content and pre-recorded content in websites and applications belonging to the public broadcasting service and its subsidiaries.
- Office documents published before the Royal Decree came into force (20 September 2018), provided that they are not necessary for current administrative tasks, such as a help manual to initiate a procedure.
- Pre-recorded media content published before 20 September 2018.
- Multimedia content broadcast live.
- Online map and cartography services, provided that essential information is provided in accessible digital format in the case of maps intended for navigation.
- Content supplied by third parties who are not under the control of the body responsible for the website.
- Reproductions of items in heritage collections of historical, archaeological, aesthetic, scientific or technical interest, forming part of collections held by cultural institutions such as libraries, archives and museums, which cannot be made accessible because:
- Accessibility requirements are not compatible with adequate conservation.
- Automated and cost-effective solutions that allow the text of manuscripts or other items in heritage collections to be extracted and transformed into content compatible with accessibility requirements are not available.
- Extranet and intranet content understood as websites accessible only to a restricted group of people and not to the general public, published before 23 September 2019, until they are subject to a substantial review.
- Website content and applications for mobile devices that can be considered files or file tools because they contain only content that is not necessary for any current administrative task, provided that they have not been edited or updated since 20 September 2018.
Steps to follow
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1
Step one
Requesting
This procedure can only be done in person if you are a private individual. Self-employed workers, professionals, companies, entities and other groups must process online.
- This procedure can only be done in person if you are a private individual.
- Self-employed workers, professionals, companies, entities and other groups must process online.
By Internet
Submit without electronic signature
Start . Go to Submit without electronic signatureSubmit with electronic signature
Start . Go to Submit with electronic signatureIn the request, indicate the following data:
- Subject*: Request for accessible information or complaint
- Exposure and request*: Presentation of a request for accessible information or complaint in relation to [...] [Indicate what is requested or what is presented]
- Recipient*: Department of the Presidency
The subject and subtopic fields must be left blank.
You can only do this in person if you are a private individual. Self-employed workers, professionals, companies, institutions and other groups must carry out the procedure online. When you send the form, you must identify yourself with the idCAT Mobile or a digital certificate issued to an individual or legal entity.
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2
Step two
Reply from the Administration
When will I receive the answer? Within a maximum period of two months. If an express resolution has not been received within the indicated period, it must be understood that the claim has been [...]
When will I receive the answer?
Within a maximum period of two months. If an express resolution has not been received within the indicated period, it must be understood that the claim has been dismissed.
How will I receive the answer?
By publishing the resolution on the bulletin board of the electronic headquarters of the Generalitat de Catalunya.
Can I file an appeal?
You can file an appeal with the holder of the Presidency Department within one month of publication.
You can file a contentious-administrative appeal, before the Superior Court of Justice of Catalonia, within two months of the day after its notification.
