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What do you need to know?
Companies marketing food supplements which have their registered office in Catalonia must notify the Public Health Agency of Catalonia of placing their food supplements on the domestic market before or at the same time as their first marketing.
This procedure can only be done online. Any documents you submit through another channel will not be processed and will not be considered for the purposes of the date of submission. Before starting the application, we recommend you check the electronic processing help section and the instructions in the ‘Related documents’ tab.
When submitting the form, you have to sign in with a digital certificate or idCAT Mòbil if you are the owner of the company or with a digital certificate of representation if you are its representative.
Specific forms are provided for applications and/or notifications in this procedure which must be used. These forms can be downloaded from this same page. If the application and/or notification is submitted using other forms, they will be deemed not to have been submitted pursuant to Article 16.8 of the Law 39/2015, of 1 October, on the common administrative procedure of public administrations, and consequently the date on which the application and/or notification is deemed to have been submitted is the date of entry of the specific form indicated.
Companies with registered offices in Catalonia which place food supplements on the market.
At the time when marketing is discontinued.
The notification must be accompanied by the following documents.
Important: Each time you submit an application, you must download the attached form to ensure that you are using the latest version. You must attach the latest version of the form to the application and it must be the original, completed and validated, not a draft or scanned copy.
There are no fees associated with this procedure.
The owners must report discontinuation of marketing of food supplements.
The agency may also start ex officio the procedure for the discontinuation of marketing a food supplement in the following cases:
- When the competent authority finds that it does not fulfil the regulations in force as a result of a report from an official inspection or for any other circumstance.
- When at it finds that the product is no longer commercialised in official monitoring.
- When the registration of the company in charge with RSIPAC is cancelled.
Steps to follow
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1
Step one
Report discontinuation of marketing
This procedure may only be done by Internet.
When you send the form, you have to identify yourself with a digital certificate or idCAT Mòbil if you are the owner of the company, or with the digital certificate of representation if you are its representative.
By Internet
Form for reporting discontinuation of food supplements
Start . Go to Form for reporting discontinuation of food supplementsHow to do it
Step 1. Download, fill in and validate the forms
- Download the form Annex to the notification of discontinuation of marketing food supplements (if you have trouble downloading it, see how to download PDF forms)
- Fill it in.
- Download the form Notification of discontinuation of marketing of food supplements.
- Fill it in. You must attach the form Annex to the notification of discontinuation.
- Validate it (the form is only validated if all the obligatory information has been filled out and all the obligatory documentation attached).
- Save it to your computer.
Step 2. Submit for processing
- Go back to the online procedure. You can do this with the Online procedure link at the end of the form before the Save
- Choose the file that contains the filled-in form and click on the Send button. (If you have not previously signed in, you need to do so with a digital certificate or by using idCat Mòbil then re-select the file and resend it.)
- To send the file, you have to choose the type of certificate with which you are signing: digital certificate or the idCAT Mòbil system if you are the owner of the company, or a digital certificate of representation if you are its representative.
Step 3. Confirmation of the processing carried out
- If the application has been successfully submitted, the acknowledgement of receipt will appear on the screen. It is important that you save or print it as this document contains the entry record, which is the date on which this procedure was begun and may be significant in certain calculations and deadlines, and the procedure identifier, which you can use to find out its status in ‘My Folder’ on this website.
- If the application contains an error, it will not be sent and a message will come up stating what the error is.
Key points to bear in mind when making your application:
- Remember that you have to fill in all the fields marked in red. If you do not, you will get an error message when you validate your application and will not be able to send it until you sort out the problem.
- If you click the Next button at the bottom of a page, the system will validate all the data entered on that page and tell you if there are any errors (field not filled in, incorrect formatting, etc.) so you can remedy it.
- Pay special attention to the fact that there are dropdown lists in some fields.
- To add attached documents you have to click the Attach button and then browse your computer for the document and attach it. Remember that the size of the form plus the attached documents may not be greater than 5 Mb.
- You cannot use the same form for different applications; once you have submitted an application, if you want to send another one, you will have to re-download the form template and fill it in again.
- The procedure allows the signature of a legal entity and an individual. If you are a legal entity, you must submit the form using a certificate for the person listed on the form as a representative.
- To access electronic notifications, see the following page in the Canal Empresa which you may find useful: http://canalempresa.gencat.cat/ca/tramits-i-formularis/notificacions-electroniques/.
- You may watch the video tutorials on this procedure: Procedures with PDF forms (download, fill out, validate and save) and Procedures with PDF forms (send for processing).
In case of questions, check the security recommendations available on Tràmits Gencat or phone the telephone assistance services 012 .
Please remember that in order to do procedures remotely, you must have a valid digital certificate. In this sense, we recommend that you check the different certificates allowed as well as the other conditions for doing procedures online.
If you have any processing problems, first check the recommendations in the Support to Processing section in Tràmits Gencat.
Secondly, once you have checked that you have all the means needed and have proceeded as instructed, you can check if there has been any service outage or incident in the Alerts and Service Outages on the Seu electrònica, which contains complete information on the type of incident and where it occurred; you can look for service incidents for the corresponding year (Incidències per a l'any 2019) and check the field Start Date and Time field in descending order. If you cannot process it because of an incident in the system, please try again later.
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2
Step two
Provide documentation
Once the application and the documentation submitted have been reviewed, the Administration may require the provision of additional documentation. The contribution of these documents must be made [...]
Once the application and the documentation submitted have been reviewed, the Administration may require the provision of additional documentation. The contribution of these documents must be made from:
An acknowledgement of receipt is generated for each document submitted.
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3
Step three
Check the status of my procedure
You can do this in:
You can do this in:
- Private Area (‘My Folder’) (with idCAT Mòbil and/or digital certificate)
- In Status of my procedures (Tràmits Gencat)(with the procedure identifier and your DNI/NIF)
- In Status of my procedures (Canal Empresa)(with the procedure identifier and your DNI/NIF)
- 012 helpline(with the procedure identifier and your DNI/NIF)
For more information, see the video tutorial “Check the Status of My Procedure”
What is the identifier code (ID) of the application and where can I find it?
It’s an alphanumerical code that you get with the confirmation of receipt once you have submitted the application, and it allows you to check the processing status and do certain procedures without the need to have a digital certificate.
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Step four
Get a reply from the Administration
The Catalan Public Health Agency (ASPCAT) sends an electronic notification to tell the company that the discontinuation of marketing has been added to the product notification file and also tells [...]
The Catalan Public Health Agency (ASPCAT) sends an electronic notification to tell the company that the discontinuation of marketing has been added to the product notification file and also tells AESAN.
How do I get a reply?
You will receive the response via an electronic notification placed in the e-NOTUM notification portal. You have 10 calendar days from the date the notification is placed to accept or reject it. If you have not checked the notification after this timeframe, it will be understood as rejected. From the time you access the content of the notification, it is considered effective.
You can check the electronic notifications from any of these channels:
- From the link in the notice that you receive at the email or mobile phone you listed on the application.
- From the Electronic notifications section.
- From the Private Area (‘My Folder’) of Canal Empresa.
You can access it via a digital certificate, idCAT Mòbil or a single-use code. If you do so via the Private Area (‘My Folder’), you have to previously identify yourself with idCAT Mòbil or a digital certificate.
For more information, check the electronic notifications section of the Ministry of Health or Tràmits Gencat websites. You can also check the Video tutorial E-notification to the administration of the Government of Catalonia.
