Contact
Online
In person
What do you need to know?
If you have received a penalty for an infraction related to equal treatment and non-discrimination, you can request a reduction in the amount.
- 20% off if you pay in advance
- 20% if you acknowledge that you are responsible for the facts
- 40% if you pay in advance and acknowledge that you are responsible for the facts.
You cannot request a reduction in the penalty if you have received the decision on the penalty procedure.
If you are an individual, you can do this procedure in person. We recommend that you request an appointment so you do not have to wait. You can also apply online.
If you are not an individual, you can only do it online.
You must use the specific form that you will find in this procedure.
You must make a request for each penalty case.
Authority responsible
Other related authorities
To individuals, companies or entities that have committed an infraction related to equal treatment and non-discrimination and that receive notice that a case to impose a penalty has been brought against them or a proposal has been made to decide the case.
10 working days (Saturdays, Sundays and public holidays are not working days), starting from the day after the date of notice of the case being initiated or a proposed decision.
You do not have to pay any fee for this procedure.
Steps to follow
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1
Step one
Request reduction
If you are an individual, you can do this procedure in person. We recommend that you request an appointment so you do not have to wait. You can also apply online.
If you are an individual, you can do this procedure in person. We recommend that you request an appointment so you do not have to wait. You can also apply online.
If you are not an individual, you can only do it online.
You must use the specific form that you will find in this procedure.
You must make a request for each penalty case. -
2
Step two
Check the case status
Check the status of the procedure at the following locations:
Check the status of the procedure at the following locations:
- Company Channel (with idCAT Mobile or digital certificate).
- Private area (with idCAT Mobile or digital certificate), if you are an individual.
- Status of my procedures (with the procedure identifier and national or tax ID number (DNI/NIF).
- Telephone number 012 (with the identification code (ID) of the procedure and the national or tax ID number (DNI/NIF).
- Any citizen service office (OAC), if you are an individual.
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3
Step three
Receive the response from the relevant authority
What answer will I receive?The payment letter with the reduction of the amount of the penalty.
What answer will I receive?
The payment letter with the reduction of the amount of the penalty.If you have requested only the 20% reduction to acknowledge that you are responsible for the facts, you will also receive notice of the decision that ends the procedure.
How will you receive the answer?
Through an electronic notification. If you have made the request in person, you will also receive it by post.
Can you appeal?
No. When you request the reduction, you waive the right to file pleas or an administrative appeal. -
4
Step four
Pay the fine with the discount
You must pay the fine within 10 business days, starting the day after notification of the payment letter, through the following channels:
You must pay the fine within 10 business days, starting the day after notification of the payment letter, through the following channels:
- ThePrivate area. Access the relevant procedure and expand the Payment section. You can pay online or download the payment slip.
- CaixaBank’s website for tax and bill payments. Enter the data contained in the payment letter.
- In person, at a CaixaBank ATM.
If you request the 40% or 20% discount to pay in advance, you will receive notice of the decision that ends the procedure once you have paid.
