First of all, ensure your safety

It is very important to protect yourself and to keep calm. Heed the instructions of the security forces.

If you think it is necessary, call 112:

• State your full name and your phone number.
• Explain where you are and what has happened.

If you think you need someone else, call 112 and explain the situation to the operator.

• Answer the questions you are asked.
• Follow the instructions given.
• Do not hang up unless you are instructed otherwise.

The phone number for affected persons who require information is 012.