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What do you need to know?
The right of petition is a fundamental right as reflected in section 29 of the Spanish Constitution, entitling citizens to make a suggestion, exercise an initiative, request information and make complaints or pleas related to any subject or matter included within the competence of the Administration to which the petition is addressed.
The petition may include the request to keep data confidential.
Authority responsible
To any individual or legal entity, regardless of their nationality.
You may submit your petition at any time.
You may provide documentation to support your written petition.
All petitions must be submitted in writing using any means that can demonstrate their authenticity, providing the following requirements are met:
- That the transmission and reception can be proven, as well as the dates and entire content of the communications.
- That both the sender and the party receiving the communication can be identified.
- That specification is made of the preferred support, medium or application used for communicating with the Administration of the Generalitat at any time during the process of the procedure or development of the administrative action.
Citizens may use the suggestion or enquiry boxes made available to them on the websites of the different Ministries of the Generalitat.
No fees are associated to the procedure.
Steps to follow
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1
Step one
Exercising your right
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2
Step two
Receiving the reply from the Administration
How is notice of the resolution given?
How is notice of the resolution given?
If the petition has been admitted, the competent body must respond and notify the reply within a maximum of three months, as of the submission date. The lapse of said period does not imply that the petition has been approved by administrative silence.
The body receiving the petition must acknowledge receipt within a maximum of 10 days. In the event the subject of the petition is not of its competence but belongs to another body of the same Administration, institution or body, it will transfer the petition and notify the interested party within a maximum of 10 days.
In the event the petition is not admitted, the competent body must declare its inadmissibility, explaining the reasons. It will notify the decision within a maximum of 45 business days, as of the day after the petition was submitted.
Is it possible to lodge an appeal?
Yes, in the following cases:
- The petition is declared inadmissible.
- Failure to comply with the obligation to respond within the established period.
- The reply does not contain any one of the minimum requirements set forth in Section 11 of Organic Act 4/2001, of 12 November, regulating the right to petition.
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3
Step three
Consultar l'estat del tràmit
Pots consultar l'estat del tràmit:
Pots consultar l'estat del tràmit:
- A l'Àrea privada' (amb idCAT Mòbil o/i certificat digital).
- A l'Estat de les meves gestions' (amb l'identificador del tràmit i el DNI/NIF).
- Al telèfon 012 (amb el codi identificador (ID) del tràmit i el DNI/NIF).
- A qualsevol Oficina d'Atenció Ciutadana (OAC).
