Contact
Online
In person
What do you need to know?
This is the application used to exercise a fundamental right recognised in Article 29 of the Spanish Constitution.
Through this right, you may submit a suggestion, put forward an initiative, request information, or express a complaint or petition regarding any matter that falls within the scope of the powers and responsibilities of the public administration to which the petition is addressed.
The petition may include the request to keep data confidential.
- If you are an individual, you can complete this procedure either online or in person.
- If you are self-employed, a professional, or acting on behalf of a company, organisation, or other collective body, you must complete the procedure online.
- Any documentation submitted through another channel will not be taken into account and will not be considered for the purpose of determining the submission date.
Authority responsible
To any individual or legal entity, regardless of their nationality.
You may submit your petition at any time.
You may provide documentation to support your written petition.
You can submit five enclosed documents with a maximum size of 20 MB each.
All petitions must be submitted in writing using any means that can demonstrate their authenticity, providing the following requirements are met:
- That the transmission and reception can be proven, as well as the dates and entire content of the communications.
- That both the sender and the party receiving the communication can be identified.
- That specification is made of the preferred support, medium or application used for communicating with the Administration of the Generalitat at any time during the process of the procedure or development of the administrative action.
Citizens may use the suggestion or enquiry boxes made available to them on the websites of the different Ministries of the Generalitat.
No fees are associated to the procedure.
Steps to follow
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1
Step one
Submit a request
You must fill in the fields of the Generic Request as follows:
You must fill in the fields of the Generic Request as follows:
- Subject: Request to exercise the right of petition.
- Statement and request: explain clearly and in detail what your request is. Describe the facts and reasons, and specify exactly what you are requesting.
- Recipient body: name of the corresponding organization or service.
By Internet
Generic request with electronic signature
Start . Go to Generic request with electronic signature
To process this form, you must sign it digitally.
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2
Step two
Receive the reply from the Administration
How is notice of the resolution given?
How is notice of the resolution given?
If the petition has been admitted, the competent body must respond and notify the reply within a maximum of three months, as of the submission date. The lapse of said period does not imply that the petition has been approved by administrative silence.
The body receiving the petition must acknowledge receipt within a maximum of 10 days. In the event the subject of the petition is not of its competence but belongs to another body of the same Administration, institution or body, it will transfer the petition and notify the interested party within a maximum of 10 days.
In the event the petition is not admitted, the competent body must declare its inadmissibility, explaining the reasons. It will notify the decision within a maximum of 45 business days, as of the day after the petition was submitted.
Is it possible to lodge an appeal?
Yes, in the following cases:
- The petition is declared inadmissible.
- Failure to comply with the obligation to respond within the established period.
- The reply does not contain any one of the minimum requirements set forth in Section 11 of Organic Act 4/2001, of 12 November, regulating the right to petition.
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3
Step three
Track the status of your application
You can check the status of your application:
You can check the status of your application:
- In the Private Area (using idCAT Mòbil and/or a digital certificate).
- In My Applications Status (using the application reference number and your DNI/NIF).
- By calling 012 (using the application identification code (ID) and your DNI/NIF).
- At any Citizen Service Office (OAC), if you are an individual.
